VPN will not connect
Work through a short checklist to restore your connection.
Check access and your internet connection
Check that your subscription is active in the VELO bot. Disconnect the VPN briefly and check whether your regular internet connection works.
Try another available location
Disconnect in your VPN app, choose another available VELO location and connect again. Wait for the app to show a connected status before checking a website.
Refresh the app configuration
Update your subscription in the app, then reconnect. Update the app itself using its official download source. Make sure another VPN app is disconnected.
Compare Wi-Fi and mobile data
If you can, try a different network. Tell support whether the issue occurs on Wi-Fi, mobile data or both. This helps identify where the connection is getting stuck.
Get help with the remaining issue
Contact VELO support with your device, operating system, VPN app, selected location and the error you see. A screenshot of the app’s connection status can help.
