Contact support about a payment or refund
Find the right place to ask about a charge, cancellation or refund request.
Find your payment details
Have the payment date, plan and receipt or transaction reference ready. Check which Telegram account you used to buy the subscription.
Contact VELO support
Send your request to VELO support. Explain whether you need help with a payment, a renewal or a refund, and describe what happened.
Support will check the transaction and explain the conditions and options that apply to it.
If the issue is the connection
You can also try our connection checklist. Tell support what you have already tried so they can help you more quickly.
