Paid, but your access has not updated?
Check the payment and account details before contacting support.
Check where you bought the subscription
Open the VELO bot with the same Telegram account used for the purchase. Check your subscription status and any payment confirmation shown there.
A successful email sign-in on the website does not automatically attach an existing Telegram subscription.
Check the payment status
Look at the confirmation from your payment provider and the payment screen in the bot. A pending payment may not activate access yet. Avoid repeating a completed payment while its status is being checked.
Send the details to support
Contact VELO support with the payment time, selected plan and a receipt or transaction reference. Explain which Telegram account you used for the purchase.
If the bot shows active access, refresh the subscription in your VPN app and reconnect.
